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supporting welfare to work providers

Suggestions for one to one sessions

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One-to-one sessions form the bedrock of support you can give a jobseeker whatever age they are.

There are a few practical issues you should consider.

  • Where at all possible, you should see the customer each time they come. If it is often a different person, time is wasted while they go over issues previously covered and you will lose the ability to deal with recurring behaviour and avoidance.
  • The one-to-one sessions should be supported by group sessions that cover the basics of job search, CV preparation, and interview training. These should also include skills identification. You are then left with the important issues, best dealt with on a one-to-one basis, of identifying the job / career routes your customer is going to follow, development of a self-marketing action plan, and specific interview issues.
  • In a difficult job climate it is likely that your 50+ customers will be in the job market for a minimum of three months, and quite probably longer. If he or she attends a group session once a fortnight, you can usefully intersperse with a one-to-one session on the other weeks.
  • Where possible, the meetings should be agreed with the customer to fit in with group sessions, job clubs and interviews that they want to attend. This will help to make the one-to-one sessions opportunities for help and encouragement, rather than check-up sessions.

The relationship with your 50+ customer will be similar to your relationship with all other jobseekers:

  • to monitor their progress and encourage them to use all approaches to achieve their goal
  • to help them assess what is working for them, and what isn’t.

However, the older your customer is, the harder they may find it to try something completely new, so think about allowing them time to make changes.

This site is for help and information only. It is not meant as an authoritative guide. It is not meant as an authoritative statement of the law, and future changes in the law and other programmes and initiatives could make it less accurate at times. TAEN, the Department for Work and Pensions and the European Social Fund take no responsibility for your use of the information. You should always take professional advice on any specific legal or financial matter.